Call transcript & phrases
| Site: | WordRoot Free Demo |
| Course: | Interactive Scenario: The Difficult Client Call |
| Book: | Call transcript & phrases |
| Printed by: | Guest user |
| Date: | Monday, 5 October 2026, 3:29 AM |
Description
Follow along with the scenario in English and Spanish.
1. English key phrases
Empathy: I understand why this is frustrating - let me help.
Clarifying: Just so I understand, is the problem the delay or the invoice?
Buying time: Let me look into that and come back to you today.
2. Frases clave en español
Empatía: Entiendo que esto sea frustrante; déjame ayudarte.
Aclarar: A ver si lo entiendo: ¿el problema es el retraso o la factura?
Ganar tiempo: Déjeme que lo consulte y le contesto hoy mismo.