Try It: A Difficult Client Call
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Try It: A Difficult Client Call
Every choice below is one a real account manager has had to make — there’s no single right path, only better and worse ways through a hard conversation.
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Students mustView
The client is angry and the contract renewal is at risk — how you open this call sets the tone for everything that follows.
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Students mustView
Once you’ve played through the scenario a couple of times, this pulls out the phrases that actually worked — and a few that didn’t, and why.
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